IMG_7597.jpg

a note About customer feedback

At Pan American, we recognize that we're not (yet) a household name. Consequently, we know there's nothing more important that making sure every customer is treated exceptionally well.

The below customer comments are a combination of official reviews from social media, online reviews, and messages from customers. We will always post both good and bad reviews. Incidentally, there are no bad reviews because we take care of our customers.

Happy reading.

IMG_0438 (1).jpg

10” Electric Robert Johnson

Very cool drum! The quality is nice, and it has a cool unique sound. I’m pretty impressed with the overall tone and volume out of such a small case. The customer service was great as well! Thanks for the drum!

John G. - California, June 11, 2019

Ashling Byrne 16in bass red AT Escort.JPG

16” Bass American Tourister

12/10 would recommend! Bill was amazing, answering all of my questions and e-mails immediately, and further hunting down the perfect suitcase for me. The sound of the drum is phenomenal, and it is undeniably perfectly put together. It arrived in a timely manner and in mint condition. I could not be happier with the product and the customer service I received. I am absolutely obsessed with my new drum.

Ashling B. - Canada - May 10, 2019

IMG_0913.jpg

16” Electric Samsonite - Burgundy

GREAT PRODUCT AND GREAT SELLER !

QUICK TO ANSWER, GREAT COMMUNICATION, DRUM RECEIVED A WEEK AFTER BUYING (INTERNATIONAL SHIPPING). DON’T HESITATE !

VINCENT B. - FRANCE, OCTOBER 26, 2018

Mint 16 Royal Traveler.jpg

16’bass royal traveler

GREAT SUITCASE KICK DRUM! VERY EASY TO SET UP, PLAYS GOOD :) DRUM COMPANY GOT IT SHIPPED RIGHT AWAY AND ARRIVED IN A TIMELY MANNER. THANKS SO MUCH!

COLLIN J. - WASHINGTON, OCTOBER 11, 2018

IMG_0803.jpg

12” Electric American Tourister

GREAT CUSTOMER SERVICE, FRIENDLY, AND PROMPT TO REPLY/SHIP. 10/10 RECOMMEND THIS SELLER.

TRAVIS H. - TEXAS, SEPTEMBER 21, 2018

12in Electric Samsonite Burgundy.jpg

12” electric samsonite - burgundy

PERFECTO!!

SHAWN M. - FLORIDA, SEPTEMBER 21, 2018

IMG_0562.jpg

Delsey dual head 12” tom/10’ snare

GREAT SELLER A+

JOSEPH V. - TENNESSEE, AUGUST 12, 2018

13” electric robert johnson

AW MAN, YOURE THE BEST!! 16 OUTTA 10 STARS!! HAHA ILL GIVE YOU AN UPDATE LATER IN THE WEEK:)

RENE S - TEXAS, JULY 25, 2018

12” electric robert johnson

EVERY THING SHOWED UP QUICKLY AND PACKAGED VERY WELL. CAN’T WAIT TO START ROCKING OUT WITH THIS NEW PIECE OF GEAR!!!

HAROLD B. - NEW YORK, JULY 20, 2018

16in Burgundy Samsonite.jpg

16” samsonite - burgundy

LOOK, I HAVE TO LET YOU KNOW THAT YOU HAVE BEEN BEYOND HELPFUL WITH EVERYTHING I HAVE ASKED OF YOU.

I WORK IN PRODUCTION AND PURCHASING FOR MILITARY AEROSPACE EQUIPMENT, AND YOUR COMMUNICATION HAS BEEN NOT ONLY ON PAR, BUT HAS EXCEEDED THE COMMUNICATION I HAVE WITH VENDORS AND CUSTOMERS I DEAL WITH DAILY.

I AM SO EXCITED TO LEARN AND PLAY WITH THE PRODUCT YOU ARE SENDING. I WANT YOU TO KNOW I WILL BE SPREADING THE WORD AND TRYING MY BEST TO BE GOOD AT USING THIS "SUITCASE" NOT ONLY BECAUSE I LOVE IT, BUT BECAUSE IF I CAN GAIN SKILL WITH IT. PANAMERICANDRUMS.COMWILL SPILL OUT OF MOUTH LIKE BREATHING. WHAT YOU GUYS ARE DOING IS SO NEAT AND I CAN'T WAIT. THANKS SO MUCH.

SAM W - GEORGIA, JULY 12, 2018

Oyster 15in.jpg

15” Samsonite oyster

WELL PACKED, ARRIVED IN GOOD CONDITION. UNFORTUNATELY, IT ARRIVED TOO LATE FOR ME TO ASSEMBLE FOR THE LOCAL OPEN MIC, BUT I'LL GET IT TOGETHER THIS WEEKEND AND GET SOME VIDEO OF IT. IT'S BIG AND STURDY, THOUGH, USING STANDARD DRUM HARDWARE SO I HAVE NO DOUBT IT'LL SOUND GREAT!

ALAIN H - OREGON, JULY 5, 2018

IMG_0310.jpg

16” american tourister bass

5 STARS

ROD C. - CALIFORNIA, JUNE 27, 2018

13” american tourister

FANTASTIC COMPANY WITH GREAT CUSTOMER SERVICE AND A QUALITY PRODUCT! CAN’T RECOMMEND THEM ENOUGH!

ROBERT K. - ARKANSAS, MAY 12, 2018

10” robert johnson

GREAT TRANSACTION, AWESOME PRODUCT!

RYAN H. - TEXAS, APRIL 16, 2018

IMG_7866.jpg

16” american tourister

ROCKIN’ DEALS, SHIPPED THE DAY OF :)

BEN N. - MINNESOTA, APRIL 4, 2018

13” vintage leather

AMAZING SUITCASE DRUM. REALLY WELL MADE. FAST SHIPPING. GREAT TRANSACTION. THANKS!

GLENN C. - CALIFORNIA, MARCH 20, 2018

16” samsonite midnight blue

WELL PACKED, AS DESCRIBED, GREAT COMMUNICATION, THANK YOU!

CALEB G. - WASHINGTON, MARCH 13, 2018

IMG_0257.jpg

13” american tourister

TRANSACTION AND SHIPMENT WAS VERY PROMPT. THE SUITCASE DRUM IS EXACTLY AS PICTURED. SELLER SENT PROMPT MESSAGES REGARDING SHIPPING. COULDN'T BE HAPPIER WITH THIS COMPANY.

BRIAN B. - PENNSYLVANIA, FEBRUARY 13, 2018

14” vintage leather

VERY COOL CHRISTMAS PRESENT FOR THE HUBS! EXCEPTIONALLY NICE SUITCASE AND BEAUTIFULLY CRAFTED AS A BAD ASS SUITCASE KICKDRUM. SO HAPPY WITH THIS DRUM AND THE BEST CUSTOMER SERVICE!

JAYNA W. - VIRGINIA, JANUARY 22, 2018

IMG_7610.jpg

16” american tourister

THE DRUMS LOOK AND SOUND GREAT. BILL IS A VERY HELPFUL GUY AND GOES WELL OUT OF HIS WAY TO MAKE SURE EVERYTHING IS PERFECT AND YOU GET EXACTLY WHAT YOU NEED. I WOULD HIGHLY RECOMMEND BUYING FROM PAN AMERICAN DRUM COMPANY.

MICHAEL L. - CALIFORNIA, JANUARY 18, 2018

IMG_7686.jpg

16” american tourister

I'M OBSESSED WITH MY DRUM! AMAZING SOUND, VERY STURDY, WELL MADE PRODUCT! CAN'T WAIT TO START PLAYING LIVE GIGS WITH THIS AWESOME NEW ADDITION TO MY SOUND!

MAURY Z. - TEXAS, JANUARY 18, 2018

Brown American Tourister.jpg

16” american tourister

THESE DRUMS ARE EXCELLENT FOR YOUR ONE MAN BAND GIGS. THEY ARE VERY FUNCTIONAL, PORTABLE AND THEY SOUND GREAT.

BILL PROVIDES TOP NOTCH SERVICE AND WILL MAKE SURE YOU'RE HAPPY WITH YOUR DRUM. I HIGHLY RECOMMEND THESE DRUMS TO ADD A LITTLE EXTRA KICK TO YOUR SET!!

AUSTIN P. - TEXAS, JANUARY 17, 2018

16” american tourister

REALLY GREAT SUITCASE DRUM, REALLY GREAT HELP SETTING IT UP, THANKS SO MUCH!

ROBERT S. - TENNESSEE, JANUARY 13, 2018

14” samsonite snare

SO GREAT TO WORK! FAST LAST MINUTE SHIPPING AND IT'S A BEAUTY!!!! MY SON LOVED IT! THANK YOU!!

LIZ J. - GEORGIA, DECEMBER 26, 2017